Customer Service Specialist

Vacation Innovations is a leading provider of secondary market services for the vacation ownership industry, with a corporate headquarters in Orlando, Florida. They are seeking a Customer Service Specialist to handle inbound and outbound calls, provide exceptional customer service, and resolve customer issues with minimal supervision.

Responsibilities

• Handle all inbound and outbound calls
• Offer exceptional customer service
• Address escalated phone calls
• Accurately answer questions and concerns from owners, vendors, and brokers
• Resolve customer issues with minimal supervision
• Update and analyze file tracking system notes
• Understand and interpret transfer documents
• Communicate status of transfer process with customer

Skills

• Minimum of one year customer service/call center experience
• High School Diploma or equivalent level of education
• Highly motivated, goal oriented
• Capable of articulating professionally to customer
• Ability to effectively manage time
• Must be able to effectively analyze and interpret data
• Possess strong reading comprehension and written communication skills
• Strong attention to detail
• Proven internet and computer software skills
• Basic data entry skills
• Proper note taking ability

Company Overview