Customer Service Specialist - English Speaker
Position Snapshot
Location: Braga/Lisbon (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) OR 100% remote (after an initial learning period)
Schedule:
Planning is organized in 6‑week cycles, with predefined schedules
Monday to Friday: 08:00–17:00 and 09:00–18:00
Saturdays: 09:00–16:00 (we work 2 Saturdays per month , 2 Saturdays on schedule 2 Saturdays off on rotation)
To ensure the completion of a 40-hour week, the remaining 2 hours from Saturday will be completed on the previous Monday and Tuesday (1 hour per day) + Day Off
Languages: Fluent in English
About Us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
For our Nestlé Business Solutions (NBS), we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.
A Day in the Life of...
Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
Welcome customers and effectively identify their needs to provide tailored solutions.
Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
Spark customer interest by showcasing our complete product offerings and their benefits
What Will Make You Successful
One to two years of experience in a customer-engagement services (mandatory)
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
Fluent in English (C1 level)
Excellent interpersonal and communication skills
Ability to multitask effectively
Positive mindset with a strong eagerness to learn and collaborate as a team player
Strong organizational and prioritization skills to excel in a fast-paced environment
Demonstrated work ethic and respectfulness
What We Offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Development of expertise in Nestlé’s Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career