Customer Service Warranty Department
RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. The role involves assisting customers with warranty claims, processing service requests, and ensuring accurate record-keeping while providing excellent service and upholding high standards of quality and efficiency.
Responsibilities
- Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties
- Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner
- Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution
- Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims
- Maintain accurate records of customer interactions and warranty claims in company systems
- Stay up to date on company policies, warranty processes, and product information to provide accurate assistance
- All other duties as assigned
Skills
- Strong customer service, problem-solving, and interpersonal skills
- Excellent verbal communication and active listening abilities
- Ability to handle high-pressure situations with professionalism
- Proficiency in basic computer use and accurate typing
- Self-motivated with the ability to work independently and efficiently
- Strong attention to detail and ability to multitask in a fast-paced environment
- Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus
Benefits
- Hybrid Position: Ability to work from home once training is completed
- Paid Time Off – Start accruing from day one
- Medical, Dental & Vision Insurance
- 7 Paid Holidays – Plus, we’re closed every Sunday
- Generous Employee Discounts on merchandise
- On-Site Company Medical Clinic
- Paid Parental Leave to support your growing family
- Associate Referral Program
- Life Insurance
- 401(k) with Company Match to build your financial future
- Wellness Incentives
- Annual Profit-Sharing Incentive
- Career Growth Opportunities
- Tuition Reimbursement for continued learning
- A Fun and Supportive Work Environment – Be part of a team that values collaboration, recognition, and a great workplace culture
- And more!
Company Overview