Customer Services Contractor

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Customer Services Contractor
Location: Remote — Colombia
Employment Type: Full-Time
Industry: Insurance / Professional Services
Compensation: $1,000 – $1,500 USD/month
About the Role
We are seeking a highly organized, customer-focused, and proactive Insurance Customer Support Specialist to support clients with policy management, claims coordination, billing inquiries, and insurance-related administrative processes. This role is ideal for someone who enjoys helping clients, solving problems, maintaining organized documentation, and working in a fast-paced service-oriented environment. The ideal candidate is detail-oriented, professional, empathetic, and comfortable communicating with clients regarding insurance policies, claims, renewals, and account updates.

This position plays a key role in delivering an exceptional customer experience while ensuring operational accuracy and compliance across insurance workflows.

Key Responsibilities

Customer Support & Policy Assistance
Serve as a primary point of contact for client inquiries regarding:
Insurance coverage

Billing questions

Policy updates

Premium changes

Renewals

Provide clear and accurate explanations to help clients understand their policies and available options

Deliver professional, friendly, and responsive customer service across phone, email, and digital communication channels

Policy Management & Renewals
Process policy updates, endorsements, and renewals accurately

Review premium changes and assist with policy analysis

Navigate carrier rating systems and insurance platforms

Support producers and agents with policy-related administrative tasks

Ensure policy documentation remains organized, updated, and compliant

Claims Support & Documentation
Assist clients in gathering required documentation for claims processing

Coordinate with adjusters and internal teams to support timely claim resolution

Maintain organized records of claims, policy documents, and customer communications

Ensure all documentation complies with applicable insurance standards and internal procedures

Compliance & Administrative Support
Conduct policy reviews to verify accuracy and completeness of documentation

Support compliance with NAIC regulations and carrier requirements

Maintain organized digital files and customer records

Assist with operational and administrative workflows related to policy servicing and customer support

Cross-Functional Collaboration
Collaborate with:
Agents

Producers

Underwriters

Account executives

Stay updated on:
Carrier guidelines

Industry standards

New insurance products

Policy changes

Support internal communication and workflow coordination between departments

Requirements
Minimum 2+ years of experience in:
Customer support

Insurance support

Administrative support

Client-facing service roles

Previous insurance industry experience is a strong plus

Excellent written and verbal communication skills

Strong follow-up and problem-solving abilities

High attention to detail and organizational skills

Intermediate computer proficiency, including:
Microsoft Word

Excel

PowerPoint

Ability to multitask and manage priorities in a fast-paced environment

Comfortable working independently in a remote setting

Preferred Qualifications
Experience with:
EzLynx

Applied CMA

Insurance agency management systems

Bilingual candidates are encouraged to apply

Previous experience supporting U.S.-based clients or insurance agencies

Familiarity with insurance compliance and documentation processes

What We’re Looking For
Customer-first mindset with strong professionalism and empathy

Highly organized and detail-oriented individual

Strong communication and relationship-building skills

Proactive problem-solver with excellent follow-through

Team player comfortable collaborating across multiple departments

Someone who thrives in service-oriented and fast-moving environments

What Success Looks Like
Clients receive accurate, timely, and professional support

Policies, renewals, and claims are processed efficiently and accurately

Customer records and documentation remain organized and compliant

Communication between clients, producers, and carriers remains smooth and professional

Clients feel supported, informed, and confident throughout the insurance process

Why Join Us?
Fully remote opportunity with long-term growth potential

Collaborative and supportive work environment

Exposure to U.S.-based insurance operations and workflows

Opportunity to grow within customer support and insurance operations

High-impact role supporting customer satisfaction and operational excellence

This is a remote/telecommute position.