Customer Solutions Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.

This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.

This is a full-time, remote position based in Japan.

Technologies You’ll Work 

Databases: SAP HANA, Oracle, SQL Server, Postgres

Data Platforms: Snowflake, Databricks, BigQuery, Redshift

Languages: SQL, Python, bash or powershell

Networking: SSH tunneling, VPNs, PrivateLink

Modern Data Stack tools and ecosystem technologies

What You’ll Do

Customer Adoption & Value Realisation

Own post-sales technical engagement across assigned Enterprise accounts

Drive adoption, optimisation and ongoing usage of Fivetran

Deliver enablement sessions, workshops and best-practice guidance

Monitor account health signals (usage, performance, support trends) and proactively intervene where needed

Ensure customers move from initial deployment to sustained, scalable success

Expansion & Growth Enablement

Identify, validate and execute expansion opportunities across business units, regions and use-cases

Translate customer initiatives into scalable data workloads and technical solutions

Partner with AEs to drive incremental ARR through structured expansion plays

Lead technical validation of new workloads, including workshops and (where necessary) POCs

Replicate successful use-cases across the organisation to accelerate growth

Technical Strategy & Architecture

Act as the chief technical stakeholder for assigned accounts post-go-live

Define and maintain Enterprise Reference Architectures aligned to customer environments

Ensure architectural consistency and scalability across all implementations

Guide customers on best practices for data pipelines, automation, and platform adoption

Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases

Stakeholder Engagement & Alignment

Build and maintain relationships with technical, operational and executive stakeholders

Develop and maintain stakeholder maps and multi-threaded engagement strategies

Run regular technical cadence calls, business reviews and roadmap sessions

Align customer technical strategy with business objectives and commercial plans

Internal & Partner Collaboration

Act as the technical orchestrator across Sales, Professional Services, Product and Engineering

Advocate for customer needs internally, influencing product roadmap and priorities

Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value

Ensure alignment between delivery teams and long-term expansion strategy

Strategic Account Planning

Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs)

Map whitespace opportunities across business units, subsidiaries and use-cases

Maintain a structured view of expansion opportunities and workload pipelines

Align technical execution with long-term account growth strategy

Skills We’re Looking For

Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role

Strong ability to own and drive customer outcomes post-sale, including adoption and expansion

Experience designing scalable data architectures and working within modern data ecosystems

Ability to translate business objectives into technical solutions and measurable outcomes

Strong stakeholder management skills across technical and non-technical audiences

Proactive, self-sufficient and highly organised approach to managing multiple accounts

Comfortable operating strategically while also engaging in deep technical discussions

Bonus Skills

Experience working with cloud data platforms (Snowflake, Databricks, etc.)

Background in data integration, ETL/ELT or replication technologies

Experience with workload-based or consumption-based sales models

Familiarity with enterprise architecture frameworks and design patterns

Experience working with system integrators or technology partners

#LI-REMOTE

#LI-LA1 
 

Perks and Benefits

100% employer-paid medical insurance*

Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

RSU stock grants*

Professional development and training opportunities

Company virtual happy hours, free food, and fun team-building activities

Monthly cell phone stipend

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.