Customer Succes Manager (m/f/d) France Based

About Aras 

We are seeking a customer‑focused professional to ensure the successful adoption and long‑term value realization of the Aras Innovator platform. In this role, you will act as a trusted advisor to subscribers, helping them achieve their business outcomes, drive PLM best practices, and identify opportunities for renewal and expansion. You will work cross‑functionally with Sales, Marketing, and Professional Services to support customer success across your region.

What You'll Be Doing

You are the trusted advisor for Aras subscribers, responsible for driving adoption, business outcomes, and long‑term value realization of the Aras Innovator platform.

Lead subscriber adoption efforts by applying PLM, manufacturing, and enterprise application expertise to ensure customers successfully deploy and use Aras Innovator

Coach subscribers on PLM best practices and conduct regular health checks and benchmarks

Facilitate support escalations when needed to ensure subscribers remain on track

Partner with subscribers and prospects to define desired business outcomes and identify realized and potential value from their PLM deployments

Build trusted relationships with key stakeholders within subscriber accounts and conduct regular business reviews to measure progress toward objectives

Support renewal activities and identify expansion opportunities in collaboration with Sales and other Aras teams

Contribute to renewal strategy and expansion planning for accounts within your region

Develop tools, templates, and best practices that help subscribers succeed with Aras Innovator

Work cross‑functionally with Sales, Marketing, and Professional Services to ensure a seamless customer experience

Who You Are

A customer‑focused professional who communicates effectively with both technical and business stakeholders

Comfortable engaging with senior customer stakeholders and acting as a strategic advisor

Highly accountable with a strong sense of ownership and a bias for action

Skilled at building deep, trust‑based relationships and navigating challenging customer situations

Able to clearly articulate value, outcomes, and adoption strategies through strong presentation and communication skills

Analytical and process‑oriented, with a solid understanding of business value drivers

Capable of working independently with minimal supervision while managing multiple priorities

Experienced collaborating across teams including Sales, Marketing, and Professional Services in a fast‑paced, SaaS‑oriented environment

What You'll Need

Bachelor’s or Master’s degree in Engineering or a comparable field

5+ years of experience in customer success, service delivery, or sales roles supporting enterprise customers

Experience with Product Lifecycle Management (PLM) software or a closely related industry

Manufacturing industry experience and knowledge of product development best practices

Demonstrated experience supporting large, global, or enterprise customers

Strong understanding of PLM adoption outcomes, value realization, and business impact

Financial acumen with the ability to assess and communicate business value

Understanding of SaaS customer lifecycle management and recurring revenue models

Excellent written and verbal communication skills

Fluency in English and French

Willingness to travel up to 20%

Must currently reside in France