Customer Success Agent

About the Role

We are currently looking for a Customer Success Agent to support the end-to-end experience for our customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.
This is a "Work from Home" role; however, candidates must be based out of the Chicago area.
This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand.
The starting hourly pay rate for this role is $22-$24/hr, with flexibility to scale based on experience.

About You
You believe in creating the best possible customer experience
You thrive in fast-paced environments and multitask with ease without getting flustered 
You are detailed, love organization, and are driven by results
You're personable, professional, and positive!
You have great communication skills and are comfortable interacting with customers and account managers regularly
You have a motivating energy and a flexible demeanor
You are proactive, solution-oriented, and highly organized
You are punctual, responsible, and willing to learn new things

What You'll Do
Customer Support & Ticket Management
Resolve customer tickets promptly using a CRM (Zendesk)
Accurately tag and categorize customer tickets based on type
Respond to customer inquiries with professionalism and a helpful, positive tone

Data & Systems Management
Update and maintain customer information within internal CRM and backend systems
Ensure accurate documentation of all customer interactions

Cross-Functional Collaboration
Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
Identify recurring customer issues and report trends to the appropriate team members
Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

Qualifications
Bachelor's degree required
1+ year of  experience in Customer Success, Account Management, or related client-facing role
Ability to address tactical issues efficiently and effectively
Strong Listening skills with the ability to understand customer business needs
Proven ability to multitask and prioritize in a dynamic environment
Excellent organizational and time-management skills
Enjoys working as part of a team in a collaborative environment
Clear, professional written and verbal communication skills

What You'll Receive
A competitive compensation package including stock options
Employer-sponsored 401(k) with employer match
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies