Customer Success Associate
Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. As a Customer Success Specialist, you will be responsible for delivering an excellent user experience for clients, managing onboarding, support, and proactive engagement to drive customer satisfaction.
Responsibilities
- Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
- Train users on the most effective ways to use Green Street to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs throughout Green Street
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client health scores, and retention rates
Skills
- A Bachelor's degree is preferred - in lieu of a degree we will consider relevant work experience
- 1-3 years of proven experience in customer-facing roles, with a track record of transforming client interactions and driving meaningful outcomes
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives that resonate across diverse professional backgrounds
Benefits
- Incentive Performance Bonus
Company Overview