Customer Success Associate
Join Wordly's fast growing global team!
Worldly is seeking a Customer Success Associate to help our customers achieve success by turning their content into a customized glossary of terms. Reporting to the Director, Customer Success & Support, you will receive a variety of materials which you will prepare and process using our suite of glossary development tools. You will also seek additional resources to complement and enhance their material. Success for you means helping our clients deliver flawless events!
Why join Wordly?
We are an energetic and dynamic startup growing fast in a hot market.
We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.
We deeply care about system performance and happy customers.
We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.
We embrace remote work and a great work-life balance.
Who you are:
You’re a recent graduate looking to get started in AI and the tech industry
You’re used to working with data from a variety of resources
You have a strong understanding of databases and working with large amounts of data
You’re an expert researcher
You’re a self-starter who always looks to take your work to the next level
You’re eagle-eyed and have a strong attention to detail
Strong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. Speaking other languages is an asset (we are an interpretation company, after all!)
We work remotely. You can be located anywhere in the US or Canada. You will be working APAC hours.
You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.
But most of all: You’re excited about joining a team that works hard and cares about delivering awesome results!
What you’ll be doing:
Glossary Development (70%)
Solicit and receive program materials from customers
Prepare materials for processing
Process materials using our suite of glossary development tools
Review and validate processed glossaries, including via human and machine testing
Provide technical and consultative support to our customers
Guide customers on best practices when using Wordly
Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.
Frontline Support (30%)
Triage inbound support requests
Use internal and public-facing knowledge bases to provide timely and accurate answers to support requests
Assist the Sales team with data requests
Note that everyone (even the CEO!) takes a turn being our first line of support. This means
Answering emails and chats for some of our customers
Investigation and troubleshooting of situations from customers
Answering our 24/7 emergency line on a rotating basis
As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions.
Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.
Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
To learn more about Wordly visit www.wordly.ai and follow us on our LinkedIn page.