Customer Success Engineer

Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful.

As our user base continues to grow, we have increased demand across all time zones. This role would be based in Americas time zones.

In this role, you will…

• Be the front-line of customer requests

  Debug, report, and sometimes fix bugs and regressions

  Advocate for customer needs to the greater Resend team

  Iterate internal workflows to improve our resolution speed and efficacy

  Proactively build relationships and identify potential papercuts for customers

  Create documentation that answers customer questions or showcases solutions

  Who You Are...

  • Love helping solve problems for developers

    Have 3-5 years of technical support or success experience

    Can handle and perform under customer pressure

    Have experience improving email deliverability

    What it means to join the team...

    • Honest and low-ego team

      Autonomy to “just ship it”

      Ownership of problems and solutions

      100% remote team with flexible working schedules

      Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

      Learn more about how we work in Customer Success:

      • What is our vision for exceptional support

        How we scale support

        How we work

        About Resend

        We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.

        Our fully remote team of 40 spans 11 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →