Customer Success Engineer (Remote or Hybrid)
EnsoData is a company striving to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence technology. They are seeking a Customer Success Engineer who will help solve technical problems, provide customer advice, and communicate product feedback to the R&D team.
Responsibilities
- Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
- Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
- Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
- Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
- Advising sleep lab staff on best practice workflows for efficiency and accuracy
Skills
- 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
- 3+ years in a healthcare or healthcare adjacent role
- Experience writing and reading software in one or more programming languages, for example:
- Bachelor's degree including programming coursework
- Graduation from a development bootcamp
- Professional experience in writing software on-the-job
- Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
- Project management interest and experience strongly desired; PMP a bonus
- Ability to travel approximately 10% of the calendar year
Benefits
- Paid time off
- Healthcare insurance
- Family and caregiver time away
- Stock options
- Health, dental, and vision insurance
- Company Bonus Program
- 401k
- Team Summits!
Company Overview