Customer Success & Growth Strategy Manager
Job Description
Customer Success & Growth Strategy Manager
About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.
About the Role
Customer Success (CS) at Packsize is evolving and growing. The CS Strategy & Operations team is a new team within the organization, and we are seeking to hire three new members across strategy, operations, and data & analytics. This person will report to the Director of CS Strategy & Operations, working across CS, IT, Sales, Finance, Marketing, Service Operations, and more.
CS Strategy & Operations is vital to the success of our customers. We ensure operational excellence, unearth customer insights, and are a trusted Executive partner. Continued growth, customer retention, and success are key priorities to the Executive team. Since this is a new team, it is an exciting, entrepreneurial time with the opportunity to build from scratch and chart the org’s future. If you are someone who has built systems from 0-1, enjoys blank space, and can navigate ambiguity, this will be a good fit.
We are seeking two new hires in the Strategy & Operations Manager positions.
Strategy Lead: Strategic planning, enterprise projects, reporting & insights
Operations Lead: Daily operating rhythm, operational projects, CS infrastructure & tooling
What You'll Do
Own and drive a portfolio of strategic projects related to the CS business, translating open-ended questions into structured approaches and execution
Develop and present clear, insightful executive-ready presentations articulating direction, findings, and progress against initiatives
Perform due diligence on existing processes and propose improvements