Customer Success Lead

About Rabot
At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

Role Overview
Position: Customer Success Manager

Location: US Remote

Experience: 5+ years in Customer Success, Support, or Sales

Key Responsibilities
Act as the primary point of contact for customers, ensuring their satisfaction and success

Guide new customers through the onboarding process, ensuring effective product usage

Identify and execute upsell and cross-sell opportunities that align with customer needs

Track and manage customer renewals to maintain and grow our customer base

Gather and analyze customer feedback to improve our services and identify growth opportunities

Collaborate with sales and product teams to enhance the customer experience

Willing to travel and participate in system installations.

Ideal Candidate
Proven experience in Customer Success, Support, or Sales roles

Strong communication and relationship-building skills

Analytical mindset with the ability to identify upsell opportunities

High emotional intelligence and empathy

Proficiency with CRM software and willingness to learn new systems

Passion for technology and interest in the supply chain/fulfillment industry

What We Offer
Competitive salary and performance-based bonuses

Comprehensive health benefits

Stock options for long-term growth potential

Professional development opportunities

Chance to make a significant impact in a high-growth startup