Customer Success Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What you will do

Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

Act as the connecting thread for internal teams with the customer across the customer journey

Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization

Serve as a trusted adviser and advocate for clients

Create customer success plan with each client

Monitor and maintain customer health

Educate clients on business value of solutions

Aid customers in usage and value realization of solutions

Partner with Account Executive(s) in preparing and conducting quarterly business reviews

Drive customer advocacy within Equifax

Utilize voice of the customer to inform product roadmaps

Coordinate internal COE teams to benefit of customers

Provide clients transparency on status of issues/requests

Assist with resolution of customer support issues

What experience you need

Knowledge of customer success processes

5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role

Bachelor's degree in related discipline or equivalent experience

Experience promoting value through the customer experience

Experience working with complex, multi-divisional, multi-geographical customers

Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

Experience working with cross-functional teams

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What could set you apart

Exceptional ability to communicate and foster positive business relationships

Ability to establish milestones and keep all team members on task; strong project management skills

Self-driven and proactive

Bias for action

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Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $90,000 to $105,000. The application window is anticipated to close on April 3,2026. This date is a good faith estimate only and may be modified where necessary.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Missouri-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time