Customer Success Manager

Remote, USA

Posted Jun 12, 2026

Full-time

Position overviewThis position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.

In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.

We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising.

This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.

CompensationThis role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).

Base Range: £52,000 – £65,000
OTE Range: £62,000 – £78,000

Final compensation will be calibrated based on experience and the level at which the candidate is hired.

What you'll learnAn important part of our culture is continuous learning and the open sharing of ideas. We offer:

Access to a broad network of investors and advisors who can help you and your team succeed
Mentorship from executives with decades of experience in adtech and media
Regular internal knowledge-sharing sessions
An education budget to support ongoing professional growth and development

In this role you'll learn:

Gain a deep understanding of attention metrics and media quality measurement
Develop expertise in articulating Adelaide's value proposition to clients
Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams
Master data visualization and storytelling techniques to provide actionable insights
Navigate and contribute to a fast-paced, innovative start-up environment

Core responsibilities

Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime
Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
Collaborate closely with Sales to strengthen client relationships and expand the portfolio
Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide
Coordinate with the Technical Account Management team to ensure seamless campaign setup
Support AdOps to facilitate smooth implementation and execution of campaigns

What you'll bring

3-6 years in media or adtech
Strong written and verbal communication skills
Proficiency in Google Workspace and Microsoft Office
A commercial mindset and proven track record of retaining and growing client relationships
Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
An innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changes

What will set you apart

Fluency in the French language
Experience working within a Media Agency
Comfortable working with ambiguity
comfortable within the Programmatic Landscape (PMPs, Prebid Segments, DSPs, SSPs, Exchanges etc.)
Examples of automation with AI

BenefitsHealth & Wellness

Private Medical Insurance
Paid time off
Parental leave
Employee Development & Wellness Stipend
Festive break
Volunteer time off

Financial & Compensation

Competitive salary
Performance-based quarterly bonus
Stock options
Group pension plan

Workplace & Equipment

Remote-first environment
London office
Access to available WeWork spaces

Equal Employment Opportunity (EEO) StatementAdelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.

Apply Now

Customer Success Manager

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