Customer Success Manager

About Limble

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust platform offers a suite of features designed to streamline operations and enhance productivity.

As a Customer Success Manager at Limble, you'll be a trusted advisor, aligning product capabilities to customer business objectives and driving measurable outcomes across our customer base. On a day to day basis, the CSM acts as a specialist to own relationships, influence executives, and drive revenue:

Lead new customer onboarding and implementation while working in close coordination with Sales and Account Management teams

Set strategic direction in customer's use of Limble to address business challenges via Limble best practices

Provide additional training, education, and documentation to drive long term customer success

Set outcomes and measurable objectives with the customer, and hold customers and Limble accountable to delivering against goals and measurements of success

Identify risks to retention and opportunities for growth within the customer’s organization, and present and implement recommendations and solutions

Facilitate value-driven conversations that position renewal and growth with customers through a variety of tactics to ensure the customer is on track to maximizing value from the Limble product

Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Own renewal within assigned accounts, including qualification, positioning of value, and negotiation of commercial terms for renewals and smaller growth opportunities

Requirements:

We are looking for growth-minded individuals with the following strengths:

5+ years of experience in B2B Customer Success within SaaS, including ownership of enterprise or strategic accounts

Proven ability to manage complex customer organizations, including multi-threading across executive and operational stakeholders

Experience leading onboarding and implementation for large, high-value customers

Strong executive communication skills, including the ability to present business value, ROI, and strategic recommendations

Demonstrated ability to drive renewals and identify/close expansion opportunities within existing accounts

Experience handling commercial conversations, including pricing discussions and negotiation support

Excellent written and verbal communication skills; strong proficiency in presentation tools (e.g., PowerPoint) and data analysis (e.g., Excel)

Strong conflict resolution and stakeholder management skills, including navigating challenging customer situations

Highly organized with the ability to prioritize across a portfolio of complex accounts

Strategic thinker with a proactive, problem-solving mindset

Self-motivated and able to operate effectively in a high-autonomy environment

Detail-oriented with the ability to connect tactical execution to broader customer outcomes

Additional Skills – Nice to Have:

Experience with equipment maintenance, machinery, or manufacturing

Spanish or French language skills a plus

Benefits

• $120,000 - $150,000 OTE

  Fully remote position

  Flexible PTO

  13 paid company holidays

  Paid parental leave

  Health, Dental, and Vision insurance

  Employer paid Basic Life insurance and Short-Term Disability insurance

  Company contribution match for HSA and 401(k)

  Monthly employee wellness stipend

  Opportunities for Learning and Development Reimbursement

  Pet insurance

  At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.