Customer Success Manager

You're not just managing accounts, you're building partnerships that last and grow. We're looking for a Customer Success Manager who can manage a broad portfolio of SMB customers globally, while also supporting growth opportunities with new European enterprise clients.

This role is focused on outcomes. You will be responsible for successful onboarding, strong retention, and identifying expansion opportunities. If you naturally stay ahead of issues, communicate clearly, and take ownership, you’ll do well here.

Our Team

You’ll join GoodData’s Customer Success team, a global group focused on helping customers get real value from our platform.

We work closely with Professional Services, Sales Engineering, Product, Engineering, and Finance. The team operates with a high level of ownership and focuses on onboarding success, churn prevention, and growth.

What You’ll Do

Own a portfolio of SMB customers worldwide

Be the main point of contact from onboarding through long-term success

Help customers understand what GoodData does and how it supports their business

Drive onboarding and early value

Take over new customers quickly after handover and engage within days to bring them to the production soon

Guide customers through onboarding and make sure they reach value fast

Proactively promote and plan available support channels such as community, support, and workshops

Understand the product value proposition, use cases and how it can help the customer

Prevent churn and manage risk

Monitor usage, communication, and overall customer health

Identify risks early and act before they become problems

Communicate with your customers regularly

Keep customer management structured and visible

Document all customer activity and communication

Maintain accurate customer data and metadata

Provide regular updates and flag risks proactively

Make sure customers are consistently engaged over time

Drive growth and expansion

Identify upsell and cross-sell opportunities

Introduce new capabilities including Agentic Analytics

Run demos, workshops, and value-focused conversations

Build relationships across the organization, including C-level

Work cross-functionally

Partner with Sales and Finance on renewals and expansion

Collaborate with Product, Engineering, and Professional Services

Represent customer needs and feedback internally

About You

• 5+ years of experience in Customer Success or similar roles in B2B SaaS, Data related industry is a plus

  Experience managing SMB or scaled customer portfolios is a strong advantage

  Experience with analytics or data platforms

  Strong organizational skills and ability to manage multiple customers effectively

  Proactive mindset, you identify issues early and take action

  Commercial awareness and ability to spot growth opportunities

  Clear and confident communicator across different audiences

  Team player who collaborates well across functions

  Nice to Have

  • Familiarity with structured Customer Success processes

    About GoodData

    At GoodData, we’re building the future of agentic AI for data intelligence.

    Our full-stack data intelligence platform empowers companies to turn raw data into real business impact — from agentic AI apps to embedded analytics that scale securely and seamlessly. With GoodData, organizations don’t just analyze data, they monetize it.

    But what really sets GoodData apart is our mission: to put intelligence wherever decisions are made. That’s why we’ve built a platform that’s AI-native, composable, and built for the way modern enterprises work.

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