Customer Success Manager

Location: Remote | Type: Full-Time | Level: Entry/Junior/Mid Level

Start Date: May/June 2026

About the Role

We are looking for a motivated and customer-focused Customer Success Manager to join our growing team. In this role, you will support customers throughout their journey, from onboarding to renewal, ensuring they achieve their goals and get maximum value from our product.

Key Responsibilities

• Onboard new customers and guide them through strategic planning, goal-setting, and adoption

  Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner

  Monitor customer health metrics and proactively identify at-risk accounts

  Conduct regular check-ins and business reviews with customers

  Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback

  Track and document customer interactions in HubSpot

  Work toward retention and expansion targets within your book of business

Qualifications

• 0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plus

  Strong written and verbal communication skills

  Empathetic, problem-solving mindset with a passion for helping customers succeed

  Ability to manage multiple accounts and prioritize tasks effectively

  Familiarity with HubSpot or similar CRM and basic data/reporting concepts is a plus

What We Offer

• Mentorship and professional development opportunities

  A collaborative, customer-first culture