Customer Success Manager
Customer Success Manager
Location: Remote - UK based
Salary: Starting from £39,000 generous bonus scheme, car allowance and comprehensive benefits package
We are looking for a Customer Success Manager to join Esri UK, with responsibility for both existing customer success and new customer acquisition, helping organisations unlock value from GIS and location intelligence.
This is a hybrid commercial and customer success role, combining long-term account development with new business growth across priority markets.
You will work closely with customers and prospects within the real estate and retail markets to understand their business challenges, identify opportunities, and ensure they are achieving measurable value from GIS.
What you will do
This role is approximately 70% existing customers and 30% new customer acquisition, including:
Develop and grow relationships with both existing customers and new prospects
Identify, shape and close new business opportunities with new customers
Develop Customer Success Plans for existing accounts and account strategies for new prospects
Manage full sales cycle activity including qualification, solution design and closure
Maintain and grow pipeline activity across new and existing customers
Present and demonstrate Esri solutions and articulate business value
Coordinate internal teams including Sales, Professional Services, Pre-Sales and Partners
Support negotiation and closure of commercial opportunities
Ensure successful delivery of customer projects in collaboration with Professional Services
What you will bring
Strong private sector experience in a customer-facing commercial role
Proven experience in consultative sales, account management or business development
Experience working with GIS or similar data-driven / technical solutions (preferred)
Demonstrable ability to win and close new business
Strong commercial awareness and structured sales methodology experience
Excellent communication and relationship-building skills
Confidence engaging with senior stakeholders
Ability to manage multiple priorities in a target-driven environment
Why join us?
We offer a competitive salary and bonus, alongside a comprehensive benefits package including pension, healthcare and flexible working.
Generous bonus scheme
6% company pension
Private healthcare
Gym/wellbeing contribution
Cycle to Work scheme
Enhanced family-friendly policies
Paid volunteering opportunities
Flexible working and support for continual learning and development
Other
Due to the nature of our customers and data, you must be based in the UK and willing to complete relevant security checks.
A little more about us
Esri UK uses mapping technology to help our customers solve the world’s most complex challenges. Our passion for improving quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them.
Esri UK is a thriving and inclusive workplace. We take pride in our culture and recognise the value our people bring. We believe in creating a balanced and flexible work/life environment and invest in learning and development at all stages of an individual’s career. We believe in promoting from within and offer long term career opportunities in a successful, growing business.
Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.
How to apply
Please apply via www.esriuk.com with your CV, cover letter, and salary expectations.
Application deadline: 15th June 2026
No agencies please.