Customer Success Manager Analytics

Customer Success Manager – Analytics

Location: Fully Remote (US)
Salary: $85,000 – $120,000
Benefits: Comprehensive medical, dental, vision, 401(k), paid, flexible PTO

We’re looking for someone who drives outcomes, owns complexity, and uses data to move customers forward… not someone who just manages accounts and waits for direction.

You’ll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management.

What You’ll Actually Do

You will own a portfolio of utility customers end-to-end… from day-to-day execution to long-term retention and expansion.

Run the account like a system, not a checklist
→ Drive weekly progress, manage dependencies, and ensure nothing stalls

Lead customer conversations that actually move things forward
→ Executive updates, trainings, and working sessions that end with decisions and action

Turn ambiguity into execution
→ Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering

Stay ahead of risk (not react to it)
→ Monitor adoption, performance, and satisfaction signals - and act early

Build leverage for yourself and the team
→ Create use cases, templates, QBRs, enablement materials, and repeatable processes

Own outcomes, not just activity
→ Close loops. Document decisions. Ensure follow-through to completion

Act as a consultant, not just a coordinator

→ Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes

Why This Role

Work at the intersection of AI and clean energy, with real-world impact

Join a team that values ownership, clarity, and execution

Be part of a company scaling fast - where your work directly shapes how we grow

This role exists to increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics.

What Success Looks Like

Within your first 6 months:

Your accounts run smoothly - customers know you, trust you, and rely on you

Risks are identified early and actively managed (not just reported)

Cross-functional teams trust your clarity, prioritization, and follow-through

Your communication is crisp, proactive, and decision-oriented

You’ve already created assets/processes others are adopting

Within your first year:

You’ve helped maintain or improve NPS

You’ve increased meaningful use cases across accounts

You’ve contributed to making the CS org more scalable and efficient

What You Bring

3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry

Strong analytics mindset - you use data to guide decisions, not just report it

Proven ability to manage complex accounts with multiple stakeholders

Experience working cross-functionally with Product, Engineering, and Delivery

Exceptional written and verbal communication (clear, structured, executive-ready)

What Sets You Apart

You don’t just track tasks - you drive them to completion

You naturally think in owners, timelines, and outcomes

You can balance customer empathy with firm boundaries

You’re comfortable pushing back, reframing, and driving decisions

You’ve unblocked stuck situations without escalation

About Bidgely

Bidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, we hold 25+ energy patents, employ 30+ data scientists, and have raised $77M+ in funding. We operate at the intersection of AI, energy, and regulation, and we take that responsibility seriously.

If you’re the kind of CSM who turns complexity into momentum and data into action, we want to hear from you!