Customer Success Manager - Enterprise

Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle — provisioning, configuration and governance. Spacelift integrates with all your infrastructure tooling (e.g. Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure, fast.

By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivaled support, no-nonsense pricing, and a range of deployment models to fit your specific needs. Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3M in funding over four rounds from top venture capital firms including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture partners and Five Elms Capital.

Role Overview
We are seeking an Enterprise Customer Success Manager to own the post-sale journey for our large enterprise accounts. In this role, you will act as a trusted advisor, driving deep product adoption while taking full ownership of account commercials, including renewals and upsell opportunities.

Key Responsibilities

Account Strategy: Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts.

Commercial Ownership: Manage the commercial lifecycle, including contract renewals and expansion negotiations.

Value Realisation: Map customer business objectives to our software tooling capabilities to maximise ROI.

Churn Mitigation: Identify risk early and execute proactive retention strategies.

Cross-Functional Advocacy: Partner with Product and Engineering to route critical enterprise feature requests.

Qualifications
5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms

Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity

Track record of meeting or exceeding renewal and expansion quotas

Experience navigating complex enterprise procurement and legal review processes

Excellent communication skills with the ability to pivot from technical implementers to C-level executives

How we work as a team
We have a well defined sales-to-post sales handover

An onboarding solutions engineer to partner with on new customers

Access to the pre-sales solutions engineers/architects for post-sales work like expansions, new product demos, and customer health checks

Open and frequent communications/planning with key internal partners - Product, Technical Support, & Marketing

Segmented account list allowing CSMs to focus on their core book

Global CSM team working in the US and EU; reports into Director of CS (US East-based)

Where we're going
Doubling our year-over-year expansion

Refined account planning with the pre-sales teams

Understanding customer adoption, use cases, and where we're well integrated

Finding and sharing innovative ways to use AI and automation to handle routine tasks, so CSMs can spend more time on account strategy, expansion conversations, and customer advocacy.

What success looks like in the first 6 months:
Completed product and platform certification, with enough technical fluency to hold credible conversations with DevOps and infrastructure teams

A prioritised account plan in place for your full book - you know your renewal schedule, your expansion opportunities, and your at-risk accounts

First renewal or expansion closed, or actively in motion

Established working relationships with your SE partners, support, and product contacts

Location & Travel
US-based remote with travel for periodic company meetings

10-25% travel for customer work 

Why Spacelift?
Innovative Culture: Join a team shaping cloud infrastructure management’s future.

Growth Opportunities: Be a key player in driving Spacelift’s business and AWS partnership to new heights.

Work-Life Balance: Flexible work environment, with remote-first options and competitive compensation packages.

Collaborative Team: Work with passionate, talented people committed to driving success for our customers and partners.

What we offer
Competitive salary and equity package

Medical, dental and vision plans for employees and any dependents 

401k Pension Plan 

 26 days of paid time off annually + local bank holidays

Flexible working hours and a healthy 40-hour workweek

 Work from anywhere! We are a full-remote company

Learning & education budget

 Company offsites

 Work from anywhere in the US. We are a full-remote company

 Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture

Our values
We build for CUSTOMERS

We RESPECT each other

We take OWNERSHIP seriously

We succeed through COLLABORATION

We embrace SPARK & WONDER

More here: https://spacelift.io/careers
Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!