Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.

To support that growth, we’re hiring a Customer Success Manager focused on EU markets—such as France, Spain, Germany, or Italy. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

Why this role matters

We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.

What you’ll do

• Onboard new customers across EU markets, guiding them through setup and training

  Support customers via email, chat, and video—especially where language or local context matters

  Build long-term relationships with your assigned accounts

  Monitor account health, usage, and risks

  Help operators get more value from Stora, surfacing opportunities and promoting key features

  Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions

  Be the voice of the EU customer—sharing insights to improve our product and service

  What we’re looking for

  • Fluent in English and at least one of: French, Spanish, German, or Italian

    Organised, calm, and good with people

    A great communicator—both written and verbal

    Comfortable using and explaining software

    Experience in SaaS, onboarding, or customer support is helpful but not required

  What we offer

  • Competitive salary

    Share options

    35 days holiday

    Private health insurance (for you + family)

    Pension plan

    Remote with optional Belfast office access

    Apple hardware

    How to apply

    Apply via the form by 27 July 2025. We’re reviewing applications as they come in and will be in touch if it looks like a match.