Customer Success Manager Federal- ( Security clearance needed)

Riverbed. Empower the Experience:

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position:

Title: Customer Success Manager Federal ( Clearance Needed)

Location: Home DC, MD, VA, Fl.

Do you thrive on helping customers achieve measurable business outcomes through modern observability and digital experience solutions? Are you at your best when you’re guiding enterprise customers from adoption to verified value? 

Join Riverbed — Powering Unified Observability. 

What you will do:

As a Customer Success Manager (CSM) at Riverbed, you are accountable for ensuring customers realize verified value from the Aternity platform.  

You will serve as the central point of coordination and leadership for customer outcomes—translating business objectives into structured success plans, proactively managing risk, and mobilizing internal teams to drive adoption, retention, and growth. 

This role blends program management discipline, executive engagement, and technical acumen to ensure customer success is intentional, measurable, and sustained. 

• Own customer retention, satisfaction, and expansion, driving long termm value and partnership 

• Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes 

• Guide customers through adoption and optimization of Aternity’s real user monitoring, application performance, and digital experience insights 

• Monitor customer health, adoption signals, and risk indicators; proactively build and execute Get Well Plans when needed 

• Lead executive level conversations with credibility, including value reviews and strategic roadmap alignment 

• Identify and mitigate risks early, escalating with clear context, impact, and recommended actions 

• Collaborate cross functionally with Sales, Product, Engineering, Support, and R&D to deliver a unified customer experience 

• Act as the voice of the customer, contributing insights and feedback that influence product direction and roadmap 

• Support renewal and growth motions by connecting usage, outcomes, and business value 

• Work remotely with occasional travel for strategic, high impact customer engagements 

What makes you an ideal candidate:

• 5+ years of experience in Customer Success, Technical Account Management, or enterprise software consulting 

• Bachelor’s degree required