About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

The Role

We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction.

Key responsibilities

Implementation & delivery

Support and coordinate end-to-end presales and implementation projects

Keep projects on track against key timelines (e.g. 60–120 day implementations)

Ensure a seamless handover from Sales to Customer Success

Flag risks early and keep projects moving forward

Reporting & data

Keep CRM and internal systems accurate and up to date

Share regular updates on progress, milestones, and customer feedback

Capture insights to improve onboarding and post-implementation experience

Collaboration & improvement

Work cross-functionally to deliver a consistent customer experience

Contribute to playbooks and continuously improve how we implement

Help shape scalable processes as we grow

Customer support

Step in to support customers when needed, helping resolve issues quickly

Work with the team to improve support processes and response times

Deliver a smooth, high-quality experience at every touchpoint

You will thrive in this role if you have:

• Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS

  Experience in mining industry will be highly regarded

  Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

  Proven track record of successfully implementing complex software solutions

  Strong project management skills with ability to manage multiple implementations simultaneously

  Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

  Technical aptitude with the ability to quickly learn and become proficient in new technologies

  Experience working in a global team environment and collaborating across time zones

  Problem-solving mindset with a talent for finding creative solutions to customer challenges

  Experience with CRM and project management tools

  Fluent in English and Portuguese (written and spoken)

  Spanish is highly preferred

Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at careers@coreplan.io

Recruitment Agencies

We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io