Customer Success Manager || ST 2110, NDI, Broadcast

About the Role:

This is a newly created position focused on building a high-touch customer success function across key US media and broadcast accounts. The role centres on proactive engagement, structured customer interactions, and post-sale relationship management. You will drive customer satisfaction, oversee service performance, and act as a key liaison between clients and internal teams by tracking metrics and KPIs.
The Company:

A globally recognised organisation within the broadcast and media technology space, known for innovation across live production, audio and control solutions. The business is experiencing strong growth in the US, offering a dynamic and forward-thinking environment with exposure to high-profile customers.

Benefits & Opportunities:
• Opportunity to build and shape a customer success function from the ground up in the US market
• Exposure to major, high-profile media and broadcast organisations across strategic accounts
• Strong internal visibility and collaboration with senior stakeholders across the business
• Long-term career progression within a growing and expanding international organisation
• Ability to make a measurable impact within a business investing heavily in its US footprint To Be Successful, You’ll Need:
• Experience managing strategic customer relationships within the broadcast, media, or closely related technology sector
• Experience using customer success, service, or operational metrics to monitor account health, identify risks, and drive internal action
• Knowledge of the broadcast industry environment and customer workflows, with sufficient technical understanding to engage with engineering-led organisations

Interested in Learning More?

Interested? Contact me at sara@neuco-group.com

Key Words:

Customer Success | Broadcast | Media Technology | Account Management | Customer Experience | NPS | SLA | Post-Sales | Strategic Accounts

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