Customer Success Manager (Toronto)
McGraw Hill is a leader in education innovation, and they are seeking a Customer Success Manager to act as a trusted advisor to faculty at higher educational institutions. The role involves managing customer relationships, growing revenue, and enhancing platform usage through strong relationship-building with stakeholders.
Responsibilities
- Meet and exceed retention targets including closing renewal opportunities
- Pitch and design the implementation process to customers and deliver the strategy by gaining clear commitments with customers
- Offer data that encourages usage of additional features within courseware products to enhance teaching outcomes
- Facilitate the sales process with customers to upgrade to new versions of our products and platforms by asking for new leads during the process
- Assign implementation tasks to the Customer Success and Implementation team
- Build strong and trusted relationships with all MH stakeholders
Skills
- Post-secondary degree/diploma ideally in business or management
- 1-3 years' digital software sales experience with proven track record of achieving/exceeding targets
- Superior interpersonal and communication skills with a customer-centric focus
- Demonstrates passion and interest in technology-enabled educational solutions
- Self-starter with excellent time management and organizational skills
- Creative problem-solving ability and the ability to excel through change
- Data-driven mindset, ability to deliver platform demonstrations and manage relationships effectively
- Strong technical skills and experience with Microsoft Office and SalesForce
- A driver's license and the ability to travel up to 40% of the year
Benefits
- A car allowance
- Annual sales incentive plan
Company Overview