Customer Success Representative – eShepherd

Location: Birmingham, United Kingdom (Remote)
Contract: Full-time, Permanent
Hours: 40 hours per week, Monday to Friday
Work environment: Remote, with home office equipment provided
Our benefits package includes
Competitive salary based on experience

Performance-based bonus

Flexible, remote working

Ongoing training and development opportunities

Career progression within a growing global business

Employee Assistance Programme and wellbeing support

Collaborative, supportive team environment

About Gallagher & eShepherd
At Gallagher, we create technology that helps farmers improve productivity, sustainability, and profitability. Through eShepherd, we're changing the future of grazing management with virtual fencing technology that's delivering real results on-farm. We're looking for a Customer Success Representative who enjoys building strong customer relationships, solving problems, and helping livestock producers get the most value from innovative AgTech.

Why this role? As a Customer Success Representative, you'll partner with livestock producers across the UK and Europe, helping them successfully adopt and maximise the value of the eShepherd platform. You'll guide customers through onboarding, training, and ongoing engagement, becoming a trusted partner as they integrate virtual fencing into their farming operations.

Working closely with our Sales, Product, and Technical teams, you'll help shape the customer experience while contributing to long-term customer success and business growth. This is an exciting opportunity to join a growing AgTech business and work with farmers who are embracing new approaches to livestock and grazing management. What you’ll be doing
Supporting Customer Success
Guide customers through onboarding and implementation

Deliver training and education that builds confidence and capability

Support customers as they integrate eShepherd into their operations

Monitor engagement and proactively address adoption challenges

Building Strong Relationships
Develop trusted relationships with livestock producers and key stakeholders

Act as a primary point of contact throughout the customer journey

Help customers achieve their grazing and livestock management objectives

Support long-term customer retention and success

Driving Continuous Improvement
Gather customer feedback and share insights with internal teams

Collaborate with Product and Development teams to enhance the customer experience

Contribute to best practice adoption across the customer base

Develop expertise in virtual fencing and the broader AgTech landscape

What we’re looking for
We're open to candidates from a range of backgrounds, but you'll likely bring experience from agriculture, AgTech, customer success, account management or farm advisory environments.
You'll also have:
Experience managing customer relationships, accounts or client portfolios

A genuine interest in agriculture, livestock production or emerging farm technologies

Strong communication and relationship-building skills

Confidence delivering training, guidance and support to customers

A proactive approach to problem solving and customer outcomes

The ability to work independently while collaborating with a wider international team

We’d be particularly interested in hearing from people with experience in:
AgTech customer success or account management

Livestock, dairy, beef or grazing systems

Agricultural software, farm management platforms or precision agriculture

Technical customer support, onboarding or implementation roles

Farm advisory, animal nutrition or agricultural sales

Why join Gallagher?
This is an opportunity to work with industry-leading virtual fencing technology and contribute to the future of livestock farming.
You'll partner directly with progressive farmers across the UK and Europe, helping them adopt innovative technology that improves productivity, sustainability, and profitability.
As part of a collaborative international team, you'll have the opportunity to make a genuine impact while building your career in one of agriculture's fastest-growing technology sectors.
See what we're about: Introducing: eShepherd™ Virtual Fencing

Applications are proposed to close on 1 July 2026
Please note: that we may keep this advert open until the ideal applicant is found, or close it earlier if a suitable candidate is identified. If this opportunity feels right for you, we encourage you to apply as soon as possible — we’d love to hear from you!