Customer Success & Sales Representative
Eagle-Eye Tours is Canada’s largest birding tour operator offering 95+ tours each year around the world. The Customer Success & Sales Representative is responsible for answering customer inquiries, booking tours, and building long-term relationships with clients while contributing to innovative sales strategies.
Responsibilities
- Respond to inquiries through live chat, email, and phone, providing detailed information and assistance
- Oversee our lead management system, ensuring prompt outreach to leads via phone and email
- Promptly contact individuals on waitlists when spaces become available
- Provide quotes and process travel insurance policies for prospective clients
- Develop and implement sales strategies to drive revenue growth
- Respond to client evaluation forms and reviews and use this feedback to improve our information and practices for future tours
- Identify new sales opportunities and stay informed about industry trends with an eye to constantly innovating and improving how we operate
- Identify and cultivate new partnership opportunities with other organizations
- Establish and track key performance indicators (KPIs) to measure the success of sales and customer satisfaction (e.g. Net Promoter Score, source of new bookings, etc.)
Skills
- Experience in D2C telephone and email sales
- Excellent verbal and written communication skills
- Comfortable using email, CRM systems, and other relevant software
- Highly organized with the ability to manage multiple tasks and priorities efficiently
- Strong problem-solving abilities with an excellent attention to detail
- Maintain a positive mindset and a strong commitment to assisting customers
- Ability to work collaboratively within a team and contribute to a positive work environment
- A passion for travel
- Complete the travel insurance exam within 1 month of starting this position - we will assist with this
- An understanding of the travel and tourism industry is a plus
- Marketing and social media experience is also beneficial
Benefits
- Flexible medical benefits via a health spending account
- Flexibility on the number of hours per week (within the range of 30 - 40 hours/week)
- Paid vacation and opportunities for additional unpaid leave
- Opportunity for some remote work
- Being part of a great team at a very unique and innovative business
- Being part of a business that prioritizes conservation
Company Overview