Customer Success Specialist
Milestone Systems is a global leader in video management software, seeking a Customer Success Specialist to join their Channel Success - CARE team. The role focuses on managing CARE renewals, providing customer support, and collaborating with sales teams to maximize revenue while ensuring high data quality.
Responsibilities
- Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
- Providing customers timely and accurate solutions regarding Milestone’s CARE products
- Meeting your revenue targets
- Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues
- Ensure a high level of data quality
- Track progress and document the results in Salesforce
- Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers
- Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
- Identify training opportunities and hand off escalations to the appropriate sales team
- Ensuring a high level of data quality in our CRM system
- Conduct daily phone calls
Skills
- Bachelor's Degree preferred or equivalent work experience
- Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage
- Experience with SalesForce is an advantage
- Previous experience with video analytics and/or VMS, preferred
Company Overview