Customer Success Specialist

About Mindly

Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article.
We are looking for Customer Success Specialist to join our team and change the mental health industry together
 
Why is this interesting?
The #1 product in our niche, growing fast with real momentum

No night shifts

You'll have a real impact on the user experience — the way you show up for users is what they remember about us
 

About you:
1-3 years of experience in customer success, customer support or related spheres

Hands-on experience with Intercom, Zendesk or any other CS management tool

C1 level of English

Fast learner who's eager to pick up new skills

Strong attention to detail

Able to stay calm and patient in tough situations

Strong problem-solving skills and comfortable juggling multiple tasks at once

 
Your responsibilities:
Communicating with platform specialists via Intercom and helping resolve their requests

Acting as a personal manager for specialists, supporting the growth of their practice on the platform

Moderating specialist profiles to ensure they meet platform standards

Guide new specialists through onboarding

Taking part in initiatives that help us grow and keep our users happy

 
How we get things done?
Remote-first, but we have offices in Ukraine (Kyiv, Lviv, Vinnytsia), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone.
 
How do we unwind?
We offer our team 20 days of paid vacation
 
What do we offer?
A fast-growing product company where you are a key part of our success

Competitive salary

Therapy on Mindly

A strong team of A-players

 
Candidate journey:
Screening interview

Test task

Interview with the Customer Success Team Lead

Final interview with co-founders

Offer 🎉

 
Our values:
Honesty and transparency: always tell the truth, no matter what it is

Empathy and understanding: treat others the way you want to be treated