Customer Success Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

About the Role
In this role, you’ll lead client relationships from onboarding through renewal.
You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

What You’ll Do
Onboard new clients with structured kickoff calls and milestone planning

Manage timelines and automate task flows using tools like Zapier or Make

Communicate clearly and proactively with clients and internal teams

Troubleshoot issues quickly and keep delivery running smoothly

Support renewals by consistently delivering a strong client experience

What You Bring
Experience managing client relationships

Hands-on experience with automation tools (Zapier or Make is a must)

Strong communication skills and confidence leading calls over Zoom

Comfortable managing timelines, workflows, and CRM systems

Calm, proactive, and highly organized

Bonus: familiarity with B2B environment

Why This Role Is Unique
You’ll shape the customer success function at a high-growth studio

You’ll work at the intersection of content, tech, and strategy

You’ll help turn creative ideas into scalable systems that clients love

Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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