Customer Success & Support Specialist

Customer Success & Support Specialist @ Ship.Cars

Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.

Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.

What You’ll Do:

Help customers get the most out of our platform

Manage and coordinate the client pipeline - schedule meetings and product demos

Conduct product demos and support the sales team with retention activities

Collaborate cross-functionally to improve processes and the product

Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities

You’re a Great Fit if You:

Speak and write English fluently

Have experience in customer support, customer success, account management, or a similar role

Enjoy communicating with customers and solving problems

Are organized, detail-oriented, and proactive

Want to learn and grow in a SaaS/product environment

Are open to working fixed US shifts (16:00 – 01:00 CET)

What You’ll Gain:

Hands-on experience with product demos, customer success, and retention

Pipeline and CRM management skills

Growth opportunities in support and product-facing roles

Fixed salary - competitive with standard support roles, no direct sales targets

Fixed schedule: Monday - Friday, 16:00 – 01:00

Modern office and supportive team environment

Ready to Join?

Send your CV in English and be part of the team building the future of auto logistics.

Only shortlisted candidates will be contacted for an interview.