Customer Support Agent
About Us:
Passes is the premier PG creator platform, where content creators can engage with their fans via messaging, live streaming, 1:1 calls, and more. Todays creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so.
Were a Series A startup founded by tech veteran Lucy Guo (cofounder of Scale AI worth >$7 billion). Passes has had explosive growth over the last year and is on track to pay out over $50m to creators in 2024.
Description:
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Agent. The ideal candidate will be responsible for managing DMCA takedowns, responding to customer and creator inquiries, improving content moderation pipelines, and solving payment disputes. This is a full time position, preferably located in Miami or Los Angeles.
Responsibilities:
- Manage DMCA takedown requests
- Respond to customer inquiries via email and live chat (Intercom)
- Review flagged content to ensure compliance with our content Community Guidelines
- Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity
Requirements:
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and ability to identify potential issues.
- Experience with DMCA takedowns, customer support, and chargeback management is a plus.
If you are a team player with excellent customer service skills, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and a collaborative work environment.
Benefits:
- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
- Competitive salary
- Unlimited PTO
- Occasional paid travel costs to events and off-sites.
Apply Job!