Customer Support Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Customer Support Associate is responsible for providing order processing and sales-related support, serving as a key point of contact for customer inquiries and ensuring accurate order processing.

Responsibilities

• Accurately process product and service orders received from the sales team or directly from customers
• Proactively monitor and update the order backlog to ensure all order details remain current and accurate
• Deliver timely updates on order status, changes, and issues to all relevant stakeholders
• Collaborate with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations
• Coordinate with operations and shipping teams to ensure customer requests are met in a timely manner
• Maintain organized digital customer files, including purchase orders, change notices, and related documents
• Investigate and resolve customer billing inquiries or disputes referred by the accounts receivable or collections team
• Work closely with the sales team to ensure customer needs are understood and met
• Listen and understand customer inquiries to provide accurate and timely information
• Research and troubleshoot complex issues
• Communicate effectively and professionally with customers
• Precisely enter and process customer orders, verifying order details, pricing, and shipping information
• Update and maintain customer accounts with accurate information
• Respond to account inquiries, making necessary changes or updates
• Keep detailed records of customer interactions and transactions
• Work with other departments to resolve customer issues efficiently
• Share feedback and suggestions to improve the customer experience
• Participate actively in training and development programs to enhance customer service skills
• Stay up-to-date on company products, services, and policies to provide accurate information to customers
• Commit to lifelong learning and staying informed on industry trends and best practices
• Contribute effectively to team goals and leverage diverse perspectives for better solutions
• Set and maintain high performance standards, focusing on achieving objectives efficiently and effectively

Skills

• High school diploma or GED required
• Experience in customer service or sales principles and practices
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Degree in Marketing or a related field preferred
• Equivalent work experience

Benefits

• Paid parental leave, maternity support, and fertility benefits
• Flexibility and hybrid work options where applicable
• Health, dental, and vision insurance from day one
• Emotional health and wellness programs and Volunteer program (Watermark)
• Paid time off (PTO)/Flexible time off (FTO) and paid holidays
• Career development, advancement, tuition reimbursement, and student loan forgiveness
• Generous retirement savings plan with company contribution
• Employee recognition and discount programs

Company Overview

Company H1B Sponsorship