Customer Support / Call Center Agent (US Market)

Sauti Contact Center is looking for highly motivated and professional agents with excellent English communication skills and a strong American accent to join our growing international team.

The role involves making outbound calls into the United States, engaging professionally with prospects, conducting company research, and scheduling meetings. Candidates must be confident on the phone, quick learners, technically adaptable, and capable of working in a structured, performance-driven environment.

Key Responsibilities

Make outbound calls into the US market professionally and confidently

Complete approximately 3–6 quality calls per hour

Engage prospects and work toward successfully booking meetings

Conduct research on companies and contacts before and after calls

Learn and understand technical concepts and processes quickly

Accurately update notes and activities in the CRM system

Provide daily activity and progress updates to management

Collaborate closely with the team and remain accountable to targets and performance expectations

Maintain professionalism and strong communication standards during all interactions

Requirements

Excellent spoken and written English

Clear and confident American accent

Strong communication and listening skills

Ability to learn technical information quickly

Comfortable speaking with US-based professionals

Strong organizational and time management skills

Ability to follow processes and work independently

Previous call center, sales, appointment setting, or customer support experience is an added advantage

Reliable internet connection and access to a laptop/computer

Ability to work US business hours when required