Customer Support Engineer

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.

Why Join Us?

Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.

Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.

Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.

Role Overview

We’re hiring an experienced Sales Engineer to join our pre-sales organization.

This is a high-impact, customer-facing technical role where you will partner closely with Account Executives to drive complex sales cycles. You’ll own the “how” behind the platform — translating technical capabilities into real business outcomes for customers.

You’ll work directly with prospects and customers to understand their risk workflows, design solutions, and demonstrate how Oscilar replaces fragmented systems with a unified decisioning layer.

What You’ll Do

• Become a deep expert in Oscilar’s platform, architecture, and use cases across fraud, credit, and compliance

  Partner with AEs to run technical sales cycles end-to-end

  Lead discovery sessions to understand customer workflows, pain points, and decision logic

  Deliver tailored demos and technical presentations that clearly map to customer needs

  Design and execute proof of concepts (POCs) and value validations

  Translate complex technical concepts into clear, compelling narratives for both technical and non-technical stakeholders

  Act as the bridge between Sales, Product, and Engineering, surfacing customer feedback and influencing roadmap

  Support deal strategy by identifying risks, blockers, and technical win themes

What You’ll Bring

• 4+ years in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles

  Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms

  Strong understanding of APIs, data workflows, and system integrations

  Ability to navigate both technical and business conversations with credibility

  Proven ability to influence stakeholders and drive technical wins in complex sales cycles

  Clear and structured communicator — able to simplify complex ideas without losing depth

  High ownership mindset with strong problem-solving instincts

Preferred Qualifications

• Background in fraud, risk, AML, or financial systems

  Experience with SQL, Python, or debugging integrations

  Familiarity with decisioning systems, rule engines, or AI/ML platforms

  Exposure to use cases like:

  Fraud detection

  Credit underwriting

  KYC / onboarding

  Experience working in fast-paced, high-growth startups

  Benefits and Other Perks:

  Compensation: Competitive salary and equity packages

  Health: 100% employer-covered medical, dental, and vision for you and your dependents (U.S.).

  Balance: Unlimited PTO policy.

  Culture: Family-friendly environment with regular team events and offsites.

  Development: Accelerated professional growth alongside industry leaders.

  Impact: Make the digital economy safer by protecting online transactions.