Customer Support Executive

The role & opportunity

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. We’ve raised $26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador.

We’re hiring Customer Support Executives (UK), crypto native problem solvers who will help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise grade back office platform.

What you’ll do

This isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.

Deliver fast, empathetic, effective support via Plain

Partner with Product, Engineering, and Sales to resolve issues and surface customer insights

Report bugs, share feature requests, and champion the customer’s voice in product discussions

Develop deep product expertise and help teammates with best practices and workarounds

Own projects that improve our processes, documentation, and help center experience

Drive measurable improvements to time to resolution and customer confidence

We’re looking for someone who

Is crypto native and can walk through an on chain transaction (for example on Etherscan)

Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed

Communicates clearly and over communicates in remote settings, with a strong bias to action

Has excellent customer communication skills and enjoys digging into technical details

Is coachable, takes ownership, and shows initiative

Bonus experience with accounting, reconciliation, or finance workflows

Why you’ll love this role

You will work with leading names in stablecoins, DeFi, and banking, helping them navigate crypto finance with confidence

You will be more than support and act as a builder who improves our processes, tools, and customer experience

You will collaborate with Product, Sales, and Engineering to influence roadmap and CX

You will see a wide range of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gaming

Ramp up is intense in a good way with mentorship, structured feedback, and a team that has your back

Interview process

Talent Screen (30 min)

Hiring Manager Interview (30 min) focused on problem solving, crypto literacy, and remote communication

Take home case based on a realistic support scenario

Case walkthrough (60 min) where you present your approach and thought process

Offer

Location

UK based, remote first with optional time in the London office

Tools

Plain

Linear

Excel

Notion

Slack

Interested in helping institutions adopt crypto with confidence?

We’d love to hear from you.

– Cryptio