Customer Support ¬Ė Overnight Customer Service Jobs Remote

This is more than a job; it's a chance to accelerate your career as a Customer Support ¬Ė Overnight Customer Service Remote! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.

Job Type: Customer Support
Location: Georgia
Company: VSP Vision... Responsibilities:
¬ē Make ensuring that customer service is accurate, timely, and effective under general supervision. Answering consumer questions in a way that promotes goal achievement
¬ē Respond to consumer questions from members, clients, suppliers, and internal and external business partners; questions can be made by phone, in person, online, or via email.

The questions can range from simple to sophisticated.
¬ē Depending on the Line of Business (LOB), the following areas require in-depth knowledge:
¬ē Plans, Products, Services, Prescriptions, and Procedures
¬ē Internet knowledge e-commerce and online shopping
¬ē Processing and collecting payments
¬ē Verification of eligibility
¬ē Order standing, shipment status, and availability of stock
¬ē Correct completion of all required correspondence, forms, and documents
¬ē Testing for quality assurance in enterprise software
¬ē Investigate, address concerns and/or complaints, and choose the best course of action
¬ē Resolve issues and offer support for problems that might not have a standard solution
¬ē Demonstrate to clients and potential clients the worth and advantages that the business provides through its goods, services, and solutions.
¬ē Determine consumer trends and share them with the relevant leaders, divisions, and business partners; provide recommendations for any necessary adjustments, modifications, or fixes; and appropriately bring up issues that might have an influence on the entire company.
¬ē effectively uphold support level and customer service standards applicable to your line of business.
¬ē Keep abreast of any modifications to the policies, practices, and details of the products, services, and solutions in order to effectively and consistently answer to client inquiries.
¬ē Depending on the LOB, participation in benefit fairs, open enrollment sessions, and client meetings could be necessary in order to inform attendees; occasionally, overnight travel may be required.
¬ē Depending on the LOB, may assist Sales Representatives with any questions they may have about orders from customers.
¬ē Depending on the LOB, sales representatives¬í initial point of contact that is unrelated to consumer purchases may be
¬ē Depending on the LOB, claims may be processed in response to changes in workflow and business requirements. Requirements:
Usually possesses the following competencies:
¬ē One to two years of experience in the call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries addressing moderate to complex consumer requests
¬ē Willing to work any shift, including overtime, weekends, and holidays
¬ē Demonstrated familiarity with the internet and comprehension of the fundamental browser settings
¬ē Demonstrated aptitude for using several software applications at once
¬ē practical familiarity with the Microsoft Office suite
¬ē Ability to prioritize numerous projects and be accessible for incoming calls and requests through effective verbal communication
¬ē Proficiency in writing communication to accurately record customer circumstances and draft letters to validate agreements reached
¬ē Excellent communication and rapport-building abilities
¬ē Posing pertinent and appropriate inquiries to ascertain the demands of customers
¬ē Demonstrated ability to solve problems and negotiate while making decisions
¬ē Capacity to implement customer/call handling principles with the proper discretion and judgment
¬ē Capacity to listen, handle transactions, and communicate with clients at the same time in a hectic setting
¬ē Candidates will undergo a credit check if this role processes payments on behalf of a third-party administrator (TPA). The following internet and hardware are necessary in order to properly and reliably carry out the responsibilities of a Customer Support Representative on our systems and networks:
¬ē OS (Available)
¬ē Windows 10
¬ē CPU (Available)
¬ē Core i5-7500 Intel (4 Cores/6MB/4T/3.6GHz)
¬ē Memory (Assigned)
¬ē 16GB DDR4 2666MHz Memory (2 x 8GB)
¬ē Hard Drive (Sentry)
¬ē Solid State Hard Drive, 256GB
¬ē Headset, wired (provided)
¬ē Indeed.
¬ē Ethernet Connection (to modem/router; supplied cable/wire) NOT included: router/modem
¬ē Indeed.
¬ē Download Speed (on a home network, per user)
¬ē 50 Mbps
¬ē Upload Speed on a home network, per user
¬ē 10 Mbps
¬ē Overloaded Latency
¬ē Less than 150 milliseconds
¬ē Bilingual in French and English Apply Job!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.