Customer Support Representative - Remote (UT Only)
Description:
Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers.
We are hiring full-time Customer Support Representatives to join our team. We are looking to provide authentic support experiences for our customers.
An experience that is quick, helpful, and personable -- we understand that our customers are real people, just like us.
In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more!
Additionally, you will be responsible for the following items among other tasks
Answer incoming calls and provide high-quality support to our customers
Take ownership of customer issues and follow problems through to resolution
Work closely with supervisors and shift leads to ensure customer... satisfaction and a productive work environment
Continually learn about our products and services to enhance your knowledge to better support our customers
Learn from others and develop yourself as a customer support representative for Gabb
Requirements:
1+ years of experience in a customer support role, preferably for a technology product or service
Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)
Exceptional communication skills and the ability to react quickly when speaking with customers
Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately
Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
Previous experience with Calabrio, Gladly, Maestro, or other call center software preferred
Benefits:
Hourly rate: $16 per hour
Quarterly performance-based bonus potential
Workplace flexibility: Choose if you want to work between our Lehi Office, or from home after graduating from training
Company provided laptop and equipment
Shifts Available: Monday - Friday 10:30 am - 7 pm or Tuesday - Saturday 7 am - 3:30 pm
Eligible for medical, dental, and vision insurance benefits
We offer a 401(k) retirement savings plan
Generous Paid Time Off and Unpaid Time Off
Apply Job!