Customer Support Representative - Remote (UT Only)

Description:
? Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers.
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We are hiring full-time Customer Support Representatives to join our team. We are looking to provide authentic support experiences for our customers. An experience that is quick, helpful, and personable -- we understand that our customers are real people, just like us.
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In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more!
? Additionally, you will be responsible for the following items among other tasks?
? Answer incoming calls and provide high-quality support to our customers
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Take ownership of customer issues and follow problems through to resolution
? Work closely with supervisors and shift leads to ensure customer... satisfaction and a productive work environment
? Continually learn about our products and services to enhance your knowledge to better support our customers
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Learn from others and develop yourself as a customer support representative for Gabb
Requirements:
? 1 years of experience in a customer support role, preferably for a technology product or service
? Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)
? Exceptional communication skills and the ability to react quickly when speaking with customers
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Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately
? Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
? Previous experience with Calabrio, Gladly, Maestro, or other call center software preferred
Benefits:
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Hourly rate: $16 per hour
? Quarterly performance-based bonus potential
? Workplace flexibility: Choose if you want to work between our Lehi Office, or from home after graduating from training
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Company provided laptop and equipment
? Shifts Available: Monday - Friday 10:30 am - 7 pm or Tuesday - Saturday 7 am - 3:30 pm
? Eligible for medical, dental, and vision insurance benefits
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We offer a 401(k) retirement savings plan
? Generous Paid Time Off and Unpaid Time Off

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