Customer Support Representative - Work From Home Opportunity
This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR*
VXI is hiring immediately for Work at Home Customer Service Representatives... If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team!
As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members. Work-at-Home Customer Care Representative Qualifications:
Excellent written and verbal language skills in English (required)
Demonstrates a passion for outstanding customer focus
HS Diploma / GED
Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred
Adept at navigating ambiguous customer situations
Routinely demonstrates listening skills and is attentive to customer needs
Skilled at customer engagement
Maintains composure across a variety of customer and peer interactions
Embodies approachability with peers and customers alike
Delivered consistent results in previous roles
Ability to multi-task and navigate multiple, different work streams and tools
Ability to work independently with limited supervision
Exhibits patience during complex customer issues
Willingness and ability to appear on live video with co-workers
Ability to type in excess of 45 WPM with 95% accuracy
Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
Additional Requirements
Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements
You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
You are a self-starter who is comfortable in an environment remote from co-workers and managers
Work-at-Home Customer Care Representative Benefits:
Full Health Insurance (Medical, Dental, & Vision)
Fun Work Environment
Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
Referral for Life Program - Referee receives a residual bonus every pay period for you and your referral.
TV programs employee discounts If applicable, employees receive TV program at an employee discounted rate.
Job Type: Full-time
Pay: From $14.50 per hour
Experience level:
Under 1 year
Work setting:
Remote
COVID-19 considerations:
Work Location: Remote
Apply Job!