Customer Support Specialist

Who we are

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

Who we’re looking for

Main goal:

Ensure fast and effective resolution of customer issues while maintaining high customer satisfaction and delivering actionable user feedback to the product team.

Responsibilities:

Handle and resolve all customers’ complaints and requests mostly in emails;

Analyse and assess customers’ needs;

Deliver information about benefits of the products to turn potential customers into paid ones.

Requirements:

At least 6 months of experience in Customer Support;

Upper-intermediate English is a MUST;

Excellent communication skills;

High level of personal responsibility;

Positive attitude :)

Nice to have:

Interest in photography;

Experience working with Photoshop and Lightroom;

Knowledge in Zendesk;

Experience in SaaS products

Previous work during the evening hours

Work schedule in 2 shifts:

Morning 7:00-16:00

Evening 15:00-00:00

What we offer

For personal growth:

A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

An educational allowance to ensure that your skills stay sharp;

English, German, and Polish classes to strengthen your capabilities and widen your knowledge.

For comfort:

A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

Medical insurance;

Twenty-one days of paid sick leave per year;

For leisure:

Twenty-one days of paid vacation per year;

Fun times at our frequent team-building activities.

What to expect when you apply

An interview with our Talent Acquisition Specialist

Professional interview

Test task

HR interview