Customer Support Specialist (Chinese & Malay Speaking)

About Us

LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.

Your Mission

Be the voice of LittleLives for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.

What You’ll Do

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls

  Handle inquiries and issues related to our platform, working closely with internal teams to resolve them

  Maintain accurate records of customer interactions and feedback

  Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay

  Support onboarding of new users with product walkthroughs and training

  Collaborate with product and technical teams to report issues and suggest improvements

  Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)

What We’re Looking For

• 2+ years of experience in customer support, preferably in SaaS, tech, or education

  Proficiency in Chinese and Malay (spoken and written) is a must

  Strong communication skills and a customer-first mindset

  Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus

  Comfortable working remotely and across time zones

  Strong organizational and problem-solving skills

  Able to work independently and as part of a diverse, multicultural team

Why Join Us

• Meaningful work supporting educators and children across Asia

  Dynamic, fast-paced startup culture with room for growth

  Remote-friendly, flexible work environment

  Competitive salary with performance-based bonuses

  Originally posted on Himalayas