**Customer Support Specialist - Virtual/Remote at blithequark**
Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Support Specialist, where you'll play a vital role in helping our clients succeed with our innovative software solutions.
**About blithequark**
blithequark is a trailblazer in the HOA Property Technology space, with over 30 years of experience as a trusted industry leader. Our products empower top-performing property management companies worldwide to grow and protect their organizations. As a five-time winner of FLCAJ's Readers Choice Awards, we're committed to delivering exceptional solutions and support that set us apart from the rest.
**Our Team Culture**
At blithequark, we're a collaborative and proactive team of over 140 passionate individuals who are dedicated to creating a best-run company internally, just as we help our clients achieve their goals. Our Core Values are the foundation of our approach to work, and we're proud to offer a supportive and inclusive environment where everyone can thrive.
**Job Summary**
As a Customer Support Specialist at blithequark, you'll be the go-to expert for our clients, providing top-notch support via email and phone-based tickets, tracked in our support desk system. You'll have the opportunity to learn about property management, HOAs, and our top-performing accounting software, as well as develop your skills in a unique blend of technology and accounting.
**Key Responsibilities**
* Provide exceptional customer support via email and phone-based tickets, ensuring timely and effective resolution of client issues
* Collaborate with internal teams to resolve complex client queries and provide proactive solutions
* Develop a deep understanding of our software solutions and property management industry, enabling you to provide expert guidance and support
* Utilize our support desk system to track and manage client interactions, ensuring seamless communication and issue resolution
* Participate in ongoing training and development to stay up-to-date on industry trends and best practices
* Contribute to the development of knowledge base articles, FAQs, and other support resources to enhance client experience
**Essential Qualifications**
* 2 years of experience in a contact center environment, with a proven track record of delivering exceptional customer support
* Excellent interpersonal and communication skills, both written and verbal, with a focus on de-escalation techniques
* Proven multitasking ability, with experience working in an omnichannel environment
* Independent problem-solving skills, with a mindset for troubleshooting and resolving complex issues
* Ability to work in the US without sponsorship
**Preferred Qualifications**
* Proficiency in Microsoft Office and ZenDesk
* Experience with accounting and/or property management terminology
* Familiarity with our top-performing accounting software and property management industry
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
* Proactive and collaborative approach to work, with a focus on delivering exceptional results
* Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong attention to detail, with a focus on accuracy and quality
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to:
* Ongoing training and development programs, designed to enhance your skills and knowledge
* Opportunities for career advancement, with a focus on promoting from within
* Collaborative and supportive team environment, with a focus on teamwork and open communication
* Flexible work arrangements, including hybrid eligibility and remote work options
**Work Environment and Company Culture**
Our offices in Clearwater, Florida, and Knoxville, TN, offer a dynamic and supportive work environment, with a focus on collaboration and teamwork. As a hybrid-eligible role, you'll have the flexibility to work from home or in the office, depending on your preferences. We're proud to offer a range of benefits, including:
* Competitive salaries, with a salary range of $40,000 - $50,000, depending on experience
* Medical, dental, vision, life, and disability coverage
* Paid vacation, paid holidays, and tuition reimbursement
* $1,000 employee referral program and 401(k) plan
* Fun in-person perks, including pet-friendly offices, paid food trucks, and company outings
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!
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