Customer Support Specialist - Virtual/Remote - Expert in Property Management Software Solutions

Join the Team Revolutionizing Property Management Technology

Enumerate, a pioneer in the HOA Property Technology space for over 30 years, is seeking a highly skilled and motivated Customer Support Specialist to join our dynamic team! As a Customer Support Specialist - Virtual/Remote, you will have the unique opportunity to work with a cutting-edge software solution that empowers over 1,500 top-tier property management companies worldwide. If you're passionate about delivering exceptional customer experiences, learning complex systems, and being part of a collaborative and proactive team, we want to hear from you!

About Enumerate and Our Culture

At Enumerate, we're dedicated to creating best-run Property Management Companies for our customers, and we strive to create a best-run company internally as well. Our team of 140+ professionals is driven by a shared set of Core Values that emphasize collaboration, innovation, and customer satisfaction. We're proud to have been recognized as a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.

Our company culture is built on a foundation of:

• Collaboration: We believe in the power of teamwork and work together to achieve common goals.
• Innovation: We're committed to staying at the forefront of property management technology and continually improving our products and services.
• Customer Satisfaction: Our customers are at the heart of everything we do, and we're dedicated to delivering exceptional experiences.

Job Summary

As a Customer Support Specialist - Virtual/Remote, you will play a critical role in providing top-notch support to our customers via email and phone. You'll be part of a supportive and collaborative team, working in a hybrid environment with the flexibility to work from our Clearwater, Florida or Knoxville, TN offices, or remotely. This is a full-time hourly role, offering a competitive salary range of $40,000 - $50,000, depending on experience.

Key Responsibilities

As a Customer Support Specialist - Virtual/Remote, your primary responsibilities will include:

• Responding to Customer Inquiries: Provide timely and effective support to customers via email and phone, addressing their questions and concerns.
• Troubleshooting and Problem-Solving: Utilize your analytical and problem-solving skills to resolve complex customer issues and provide solutions.
• Product Knowledge and Training: Develop and maintain in-depth knowledge of our property management software solution, including its features and functionality.
• Communication and Interpersonal Skills: Demonstrate excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Multitasking and Time Management: Prioritize and manage multiple customer inquiries and tasks simultaneously, meeting productivity and performance standards.
• Continuous Learning and Improvement: Stay up-to-date with product updates, industry trends, and best practices, making recommendations for process improvements and enhancements.

Requirements and Qualifications

To be successful in this role, you'll need:

Essential Qualifications:

• 2+ Years of Experience: In a contact center environment, preferably in a customer support or service role.
• Excellent Communication Skills: Both written and verbal, with the ability to effectively interact with customers, colleagues, and management.
• Proven Multitasker: Ability to work in an omnichannel environment, prioritizing and managing multiple customer inquiries and tasks simultaneously.
• Independent Problem Solver: A mindset for troubleshooting and resolving complex customer issues.
• US Work Authorization: Ability to work in the US without sponsorship.

Preferred Qualifications:

• Proficiency in Microsoft Office: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• ZenDesk Experience: Familiarity with ZenDesk or similar support desk systems.
• Accounting and/or Property Management Terminology: Knowledge of accounting and/or property management concepts, terminology, and industry standards.

Career Growth Opportunities and Learning Benefits

At Enumerate, we're committed to the growth and development of our team members. As a Customer Support Specialist - Virtual/Remote, you'll have access to:

• Comprehensive Training Program: A structured training program to ensure your success in the role, including product knowledge, customer service skills, and support processes.
• Ongoing Coaching and Feedback: Regular coaching and feedback from experienced team leaders and mentors to help you continuously improve and grow.
• Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company.