Customer Support & Success Assistant (Remote | Part-Time)
Salary: To be Discussed
We are looking for a proactive and technically minded Customer Support & Success Assistant to join a rapidly growing software business.
This role is ideal for someone who enjoys problem-solving, troubleshooting technical issues, and helping customers get the most out of a software platform.
About the Role:
The primary focus of this role will be technical customer support and customer success. You’ll assist users with platform-related issues, troubleshoot problems, guide customers through solutions, and help ensure a smooth and positive customer experience.
As the business continues to grow, we are also implementing support systems, knowledge bases, and AI-driven support tools, so we’re looking for someone comfortable working with technology and support software.
Responsibilities
Provide technical support to customers using the platform
Troubleshoot and resolve platform-related issues
Assist customers with navigating and understanding system functionality
Escalate more advanced technical issues where necessary
Help maintain high customer retention and satisfaction
Assist in building support documentation and knowledge bases
Work alongside AI support tools and support automation systems
Identify recurring customer issues and suggest process improvements
Requirements
Previous experience in a technical customer support or customer success role
Strong troubleshooting and problem-solving abilities
Comfortable learning and working with software platforms
Excellent written and verbal communication skills
Experience using support platforms such as Zendesk, Fin, Intercom, or similar
Ability to explain technical concepts in a simple and user-friendly way
Strong attention to detail and ability to work independently
Bonus Experience
Experience with GoHighLevel
SaaS or property software experience
Experience implementing support systems, AI support tools, or knowledge bases
If you’re technically minded, customer-focused, and enjoy solving software-related issues, we’d love to hear from you.