CX Systems Administrator

Your impact on our mission:
You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and
delivery quality across the company's CX systems during a critical period. In this role, you will serve
as an execution-focused partner for L3 support and planned roadmap work — keeping our CX &
Ops platforms stable, our internal teams unblocked, and new features and functionality flowing
to stakeholders on time..
You'll enjoy this role if you...
Want to make a real, immediate impact by keeping critical systems running and internal

teams productive

Empathize deeply with end-user experience and take pride in prompt, complete

resolutions

Are comfortable operating in a structured but fast-moving environment where priorities

can shift

Are curious, resourceful, and driven to learn new platforms quickly

Your day-to-day is...
Handling L3 escalation for internal teams across Customer Experience and Operations

as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice,

Assembled, Forethought, Messaging In-App and Web, and Maestro

Executing senior admin-level sprint tickets including configuration updates, new

automation, and enhancements for CX and Ops platforms

Meeting with business analysts and tech leads to discuss priorities and tradeoffs

Creating and updating system and user documentation

Participating in standups, sprint estimation, and grooming ceremonies

You'll be successful in this role if you have...
A Salesforce Certified Platform Administrator certification and a Platform App Builder,

Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent

experience)

Experience handling L3 technical support escalations for internal teams or end users

Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect,

Assembled, Forethought, Maestro, Jira Service Desk)

Strong organizational and time management skills, with the ability to manage a high

volume of support requests

Excellent verbal and written communication skills

Comfort operating asynchronously and independently in a remote environment

Competencies (Internal Only):
Nimble Learning

Customer Focus

Manages Ambiguity

Action Oriented