CX Team Lead - Remote

CX TEAM LEAD 

THE OPPORTUNITY 

System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win. 

We recently completed a full replacement of our technology stack — Dynamics 365 CE and FO are live, Azure is our cloud backbone, and we're now in scale mode. This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect. 

This is a player-coach role. We want someone who can design and build, not just direct. If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you. 

WHAT YOU'LL OWN 

Technical Leadership 

Lead, mentor, and develop a team of engineers focused on the CX workstream 

Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture 

Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development 

Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration 

CX Workstream Delivery 

Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions — partnering with the Program Manager who owns overall delivery accountability 

Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey 

Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction 

Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations 

Cross-Functional Partnership 

Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours 

Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements 

Participate actively in QA and testing — you are Responsible for test execution and bug resolution; the QA Lead owns the sign-off gate 

Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4 

WHAT YOU BRING

Required 

10+ years of software development experience 

4+ years leading or mentoring a development team 

Hands-on experience with marketing automation platforms or CRM-adjacent integrations 

Proven track record integrating or evaluating AI/ML tools in a production environment 

Experience working in Azure (.NET ecosystem preferred) 

Strong understanding of API design and third-party integration patterns 

Comfort working in an Agile/Scrum environment with ADO or equivalent 

Excellent communication — you can present to business stakeholders and write clean technical specs 

Strongly Preferred 

Background in construction, home improvement, or field service technology 

Familiarity with Domo or similar BI platforms for measuring solution impact 

HOW YOU'LL BE MEASURED 

We believe accountability drives performance. Your success in this role will be evaluated against clear, trackable metrics — reviewed weekly with our CTO. 

Developer Velocity Lift  —  ≥30% increase per developer by Q4 vs. Q1 2026 ADO baseline 

AI Code Integration  —  ≥80% of pull requests include AI-assisted base code 

Solution Adoption Rate  —  ≥80% user adoption within 60 days of deployment 

Defect Escape Rate  —