Cybersecurity Awareness Specialist

Cybersecurity Awareness Specialist  
Job Summary 
The Cybersecurity Awareness Specialist plays a critical role in advancing Securitas North America’s cybersecurity culture and human risk management program. This role is ideal for a hands-on professional with direct experience using KnowBe4 (or similar platforms) who can effectively execute social engineering campaigns and transform results into meaningful insights using Excel-based analysis. 
Working under the direction of the Manager, Cybersecurity Culture & Human Risk Management, you will lead the execution of phishing simulations, analyze behavioral trends, and help drive measurable improvements in user awareness and risk reduction. 
This is a remote position.

Key Responsibilities

 
Social Engineering Campaign Execution (Primary Focus) 
Execute end-to-end phishing and social engineering campaigns using KnowBe4 and other approved platforms 
Design and deploy multi-channel simulations, including:  
Phishing (email) 
Smishing (SMS) 
Vishing (voice) 
Configure campaigns, including targeting, scheduling, and automated training assignments 
Leverage advanced KnowBe4 functionality such as:  
Smart Groups 
Automated campaigns 
Risk scoring and reporting dashboards 
Monitor campaign effectiveness and recommend optimizations based on user behavior 
Maintain accurate documentation of campaigns and results 
 
Data Analysis & Reporting (Excel-Driven) 
Analyze phishing and training data using advanced Excel techniques 
Build and maintain:  
Pivot tables 
Reports and dashboards 
Trend analyses across campaigns and user groups 
Track and report on key metrics, including:  
Click-through rates 
Report rates 
Repeat susceptibility 
Training completion 
Identify patterns and translate data into actionable insights for leadership 
Support recurring reporting (monthly/quarterly) with clear, data-driven summaries 
 
Cybersecurity Awareness & Training Support 
Support administration of security awareness training programs 
Assist in developing targeted awareness content based on campaign insights 
Help deliver engaging, behavior-focused awareness initiatives 
Coordinate communications, campaigns, and internal awareness efforts 
 
Incident & Behavioral Insights 
Review reported phishing emails and user submissions 
Identify trends, repeat behaviors, and potential risk areas 
Provide recommendations for improving user resilience and reducing human risk 
Maintain records aligned with audit and compliance requirements  
Collaboration 
Partner with the Manager, Cybersecurity Culture & Human Risk Management 
Work cross-functionally with IT, Security, HR, and Communications teams 
Support awareness initiatives across the U.S., Canada, and Mexico 
 
Minimum Qualifications 
Education / Experience 
Bachelor’s degree in cybersecurity, information technology, communications, or related field  OR equivalent practical experience 
1-3 years of experience in cybersecurity, awareness, compliance, or human risk management 
 
Required Technical Experience 
Hands-on experience with KnowBe4 or similar phishing/simulation platforms 
Demonstrated ability to execute phishing and social engineering campaigns 
Strong proficiency in Microsoft Excel, including:  
Pivot tables 
V-lookups 
Data analysis and reporting 
Experience analyzing and interpreting user behavior or awareness metrics 
 
Preferred Qualifications 
Experience supporting security awareness or human risk management programs 
Familiarity with:  
Microsoft Defender 
Microsoft 365 tools 
Relevant certifications such as:  
SANS Security Awareness Professional (SSAP) 
 
Core Competencies 
Strong analytical and data interpretation skills 
High attention to detail and organizational skills 
Strong written and verbal communication abilities 
Ability to make training recommendations based off of data 
Ability to manage multiple campaigns and deadlines in a remote environment 
Self-starter with the ability to work independently and collaboratively 
 
What Makes You Successful in This Role 
You are a KnowBe4 power user or similar platform equivalent who understands how to run and optimize campaigns 
You are comfortable working in Excel and enjoy analyzing data trends 
You understand how human behavior impacts cybersecurity risk 
You can connect campaign outcomes to real improvements in user awareness and security posture 
 
Securitas is committed to equal employment opportunity. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
 
 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.