Data Center Operations Technician 2

Job title: Data Center Operations Technician 2 in Englewood, CO at eTeam

Company: eTeam

Job description: Pay Rate: $25 - $30/HourData Center Operations Technician responsible for safe operation and upkeep of the Data Center and Colocation sites.Overnight shiftsPlease note, the position is onsite, the schedule is variable.Qualifications:

• Experience in a 24/7 production environment


• Strong troubleshooting skills


• Solid understanding of Microsoft Operating systems


• Fundamental knowledge of networking - Routing, Subnets, Communication protocols


• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.


• Excellent verbal and written communication skills


• Strong attention to detail, making and keeping commitments, and meeting deadlines.


• Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.


• Minimum 2 years of experience working within an IT Support environment.


• Ability to climb ladders and work aloft.


• Ability to work in cold temperature environments.


• Ability to maneuver pallet jacks and lift heavy objects.


• Ability to pull and install cabling.


• Driving (must possess valid driver's license and insurance)

• Customer Support


• Provide timely resolution and/or escalation of customer issues.


• Maintain a professional attitude and conduct while performing data center duties.


• Deliver proactive updates to customers and teammates as necessary.


• Follow processes and procedures.


• Physical device alert review throughout data centers


• Incident triage and escalation


• Provide local access and escort for vendors.


• Perform remote hands work for internal and external customers.


• General Shift Work. Nontraditional Weekend shift, Overnight Shifts


• Perform data entry tasks for ongoing infrastructure changes and customer installations.


• Assist and/or complete physical installations.


• Update all relevant and required documentation.


• Complete assigned workflow tasks to provide timely turnaround to customers.


• Maintain clean and organized cabinets, cables, and cages during installation of equipment.


• Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.


• Document troubleshooting and problem-resolution steps.


• Provides onsite support for hardware and systems as instructed by partner teams.


• Maintain cleanliness of the Data Center and surrounding supporting areas


• Perform Datacenter Infrastructure Environmental Monitoring


• Perform Facilities Rounds and escalate pertinent information.


• Process all in and outbound shipping/receiving.


• Immediately report facility alarms to the local Facilities Operations Engineer


• Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.


• Complete End of Shift Reporting


• Follow Data Center Policies and Procedures


• Stay abreast of new facilities-related information and training updates.


• Maintain cabling and general usage item inventory levels.


• Complete policy and procedure review within scheduled timelines


• Maintain proficiency level with tools and systems used to deliver support.


• Perform other duties as required and assigned.

Expected salary: $25 - 30 per hour

Location: Englewood, CO

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